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You can seamlessly upgrade your disk space by selecting a bigger plan. In the event that your needs exceed our existing plans you can always add additional disk space in 10GB increments.
Harvest Clouds monitors your bandwidth utilization based on the plan you choose. Typically this is not something our clients need to worry about. If bandwidth becomes an issue for you, we will discuss your unique needs when the time comes.
Our systems are monitored around the clock. We do our best to be proactive, solving problems before they occur. In the unlikely event of a problem, it is more likely that we're already working on a resolution. How is that? Well, we eat our own cooking. Our servers are something that we rely on for our business as well as yours.
We do more than just one backup. In fact, you might say we are a little over the top. But, nothing beats the peace of mind of knowing that if something goes terribly wrong, there is a solution that can get everyone up and running again quickly.
There are many factors that come into play when connecting to our servers. We rely on the Internet and our connections to it to make everything work. You rely on your connection to the Internet. And in the middle there are many other providers of connectivity. With such a complex system, with so many independent components, some downtime is inevitable. We encourage our clients to have backup systems in place, and are willing to consult with you on putting a plan in place. That being said, our systems are designed with reliability, redundancy, and resilience in mind. We recognize that you are effectively out of business if your Internet presence has an issue, and will work to resolve any issues promptly. We notify our clients of planned maintenance and the impact that could have on them at least a week in advance. Please be sure you subscribe to our planned maintenance group.
Distributed Denial of Service (DDoS) attacks attempt to make our servers so busy with fake requests that they are unable to respond to legitimate requests. We work closely with our network partners to protect you from DDoS attacks. We take measures to prevent these attacks, and we keep them secret. Why give these would-be-attackers any clue as to how to attack you, and us?
Harvest Clouds, formerly known as CFTeam Hosting, and their design partner Fizzy Feather Designs, worked on our original site back in 2009, and have been updating and supporting us ever since. It is great to know that any time we have an issue they've been ready and able to resolve it quickly. Our guests are quick to let us know when there are problems, so it is nice to know our technology partners get that our online presence is critical for us.
Tina C. - Manager - www.CafeCrop.com
Harvest Clouds continues to provide service that goes beyond hosting my website. Their managed services are well worth the added cost for the peace of mind that knowing I can turn to Harvest Clouds for IT support.
Russ C. - Insurance Professional - www.Caforio.net
Our servers use Solid State Disk drives instead of Hard Disk drives which are slower. This speed increase means your website, and other hosted technology such as databases, will run faster. We are constantly looking for ways to enhance your experience with us, and SSD drives are just the start.
Please note, that while we use SSD drives for our servers, our backups may use more economical Hard Disk drives.
You have the ability to submit trouble tickets 24 hours a day, 7 days a week. Unless there is something that prevents our clients from submitting requests that way, it is the preferred method. One of the challenges of providing technical customer support as we do, is that in the unlikely event that the problem is on our end, all the time we spend interacting with our clients reduces the time we have to work on resolving the problem. In addition, if we have to do both, we would have to increase our pricing.
The compromise we came up with is a higher tier of service that includes the ability to use Harvest Clouds as your outsourced Information Technology department. Ask us for details.
Distributed Denial of Service (DDoS) attacks attempt to make our servers so busy with fake requests that they are unable to respond to legitimate requests. We work closely with our network partners to protect you from DDoS attacks. We take measures to prevent these attacks, and we keep them secret. Why give these would-be-attackers any clue as to how to attack you, and us?
You can do your part by making sure that you don't respond to spam or junk e-mail. A response tells a spammer that your e-mail address is a good one, and they'll pass it on to other spammers. But that's only the beginning. Armed with that information they often try to figure out your e-mail password in an attempt to compromise your account. It is a good idea to change your e-mail password frequently.
Harvest Clouds works to keep server utilization low, which makes everything work much faster. We utilize caching techniques to improve the overall experience your customers will have when visiting your hosted sites.
We also use several task oriented servers to take traffic away from our core services. It gets complicated, but that's why we're here. All you need to know is that we are taking care of the speed!
Harvest Clouds hates downtime, so we engineer our systems to keep that to a minimum. It is normal to talk about "five nines" when it comes to uptime. That's 99.999% of the time that system will be up. We achieve high levels of system uptime by using systems that are consistently reliable. Quite often we can do system maintenance without causing downtime.
In the event that we schedule system maintenance and downtime, that window will be between 12:00am and 1:00am EST, and typically over a weekend.
